The purpose of this privacy statement is to let users of nzbn.govt.nz know when we collect personal information and what we may do with it. We do not use, share or disclose personal information collected or received through this website except as set out in this statement.
This privacy statement applies to personal information collected through the New Zealand Business Number website: nzbn.govt.nz. It also includes how personal information is treated by our contact centre.
- Collection, storage and use
- Records and retention of personal information
- Registered users
- Call recording
- Rights of access and correction
- Statistical information and cookies
You can use nzbn.govt.nz without disclosing any personal information.
You may choose to voluntarily provide personal information through this website (e.g. in comments, questions or feedback). This information will be viewable by site administrators, Ministry of Business, Innovation and Employment (MBIE) staff (as appropriate) and sometimes third-party contractors who administrate or work on the site.
MBIE may ask or require you (including where required by legislation) to provide some personal information when you complete an online form (e.g. the site Contact Us form or a form to subscribe to site updates or news). If you choose not to provide information that is required by law, you may not be able to access the service or benefit offered and could be in breach of statutory obligations.
When you provide personal information, it will be held by MBIE. It may be stored or accessed on behalf of MBIE by authorised third parties (such as third-party contractors) to the extent that is necessary, for example for them to administrate or work on the site. We will store and keep it secure in accordance with the Privacy Act 1993 and agents will be subject to MBIE’s information security and privacy requirements.
MBIE will generally not share personal information that is provided or collected through this website, unless it is necessary to do so for the purpose for which you gave us the information (e.g. to investigate a complaint) or where you consent. MBIE will not otherwise disclose personal information provided or collected through this website unless required or otherwise permitted by law.
MBIE will generally only use personal information provided to us through this website for the purpose you provided it (e.g. to administer, evaluate and improve the site, to improve our service, or to action or respond to the information provided). We may also use personal information provided to us through this website for other reasons permitted under the Privacy Act (e.g. with your consent, for a directly related purpose, or where the law permits or requires it).
MBIE will only retain personal information as long as it is required for the purposes for which the information may lawfully be used.
Where any information provided (which may include personal information) to or through this site constitute public records, it will be retained to the extent required by the Public Records Act 2005. MBIE may also be required to disclose information under the Official Information Act 1982 or to a Parliamentary Select Committee or Parliament in response to a Parliamentary Question.
When you become a registered user of this website, personal information will be collected from you. This information is collected for two purposes:
- for the management of your account with us; and
- for determining the usage of this website.
If you do not provide the information requested when you attempt to register, you cannot become a registered user of this website.
As part of our commitment to providing the best possible service to our customers we record all inbound and outbound telephone calls with our contact centre. This helps us to identify ways that we can provide you with a better service.
We record calls:
- for staff training purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate;
- so we can find ways to simplify our service to you; and
- to ensure we have an accurate record of your call, which may be needed to support any transactions that take place over the phone or if there is a dispute.
We understand your personal information is important to you and we are committed to protecting your privacy. We store the recordings securely for two years and destroy them after this period.
Unless we have lawful reason for withholding this information, it will be made available if you request access to a transcript of your call by phoning 0508 266 726 and asking for the Privacy Officer.
MBIE websites have security measures in place to prevent the loss, misuse and alteration of information under our control. In order to maintain the cyber security of MBIE systems and information, MBIE systems are subject to ongoing monitoring (including activity logging), analysis and auditing. We may use information about your use of our websites and other IT systems to prevent unauthorised access or attacks on these systems or to resolve such events. We may use this information even if you are not involved in such activity. MBIE may utilise services from one or more third party suppliers to monitor or maintain the cyber security of its systems and information. These third party suppliers will have access to monitoring and logging information as well as information processed on MBIE websites and other IT systems.
You have the right to:
- find out from us whether we hold personal information about you
- access that information; and, if applicable
- request corrections to that information.
If MBIE has a good reason for refusing a request for correction, you are entitled to request that a statement be attached to the information of the correction that was sought but not made.
If you want to check personal information that we hold, please write to:
New Zealand Business Number
Northern Business Centre
Private Bag 92061
Victoria Street West
For more information on the privacy laws in New Zealand and contact details for the Office of the Privacy Commissioner please visit the Privacy Commissioner's website.
We may collect statistical information about your visit to help us improve this site. This information is aggregated and non-personally identifying. It includes:
- your IP address;
- the search terms you used;
- the pages you accessed on this site and the links you clicked on;
- the date and time you visited the site;
- the referring site (if any) through which you clicked through to this site;
- the device you used to access the site;
- your operating system (e.g. Windows XP, Mac OSX);
- the type of web browser you use (e.g. Internet Explorer, Mozilla Firefox); and
- other incidental matters such as screen resolution, the release of your installed Flash version and the language setting of your browser.
The statistical information referred to above will be viewable by site administrators and certain other MBIE staff. It may also be shared with other government agencies.
Browser or ‘web’ cookies are small text files that are sent by a website and stored on your computer's hard drive. Cookies are generally used to improve your experience of a website (e.g. by remembering preferences you have set) and to track site usage.
This website uses third-party vendor remarketing tracking cookies and tools. These allow third-party vendors to show MBIE ads on websites across the Internet based on someone's past visits to this website. We may use these cookies and tools to target advertising about our services, other areas of MBIE or MBIE’s services which might be of interest to you.
The tracking cookies and tools implemented on the NZBN website are:
- Facebook Pixel conversion tracking
- Remarketing with Google Analytics
- Google Display Impression Reporting
- DoubleClick Platform integrations
- Google Analytics Demographics and Interest reporting
You can manually disable cookies at any time - check your browser's 'Help' to find out how (disabling cookies will not affect your ability to use this website).
This privacy statement was last updated on 18 April 2018.