Customer onboarding is faster and easier with the NZBN


Having the correct details will mean Kiwi businesses spend less time being bogged down by manual processes or errors.

Ricoh is using the New Zealand Business Number (NZBN) to speed up its onboarding processes, and offer a better customer experience.

Previously, interactions with important customers involved manual processing and data entry, which could be inefficient and error-prone, explains Ian Wallis, Manager, Ricoh Finance.

“Customer experience is really important to us here at Ricoh. We’re onboarding customers all the time, and we’re always looking for ways to make that more efficient and less painful for our customers. We see the NZBN as allowing us to do that.”

Now, by pulling information directly from the NZBN Register, Ricoh can speed up business interactions and no longer has to ask customers to repeat information that’s already publically available on the Register.

When a change is made on the NZBN Register, the Ricoh system can be notified automatically via the NZBN Application Programme Interface (API), making it easy to keep up-to-date as customer information changes over time.

Michael Ishak, Project and Programme Manager, explains, “With the NZBN, we have a single source of truth that can provide us with reliable information, quickly, so we can get on with adding value to our customers.”

To get started, search for your business on the NZBN Register.

Search the register for your business

If your business doesn’t have an NZBN, get one here.

Get an NZBN

Published: 27 March 2018